Sorry just wasn’t able to find it on your website probably in my face but us old people can be blind.
I am Joel Perri and have been targeted by Denver7 for several false news stories. I have attached my responses to those stories just for your reference.
I am writing to you because I am sick and tired of being lumped in with the THUGS and CROOKS of this industry. I have done everything I can to change things, but the managers and property managers aren’t interested in ethics. They are only interested in compensation for the privilege of towing or booting on their property.
The PUC has no power to fix this issue that is supported by some of the biggest and “customer service” oriented management companies. The three-piece suits and highly thought of industry professionals are the main cause of the problems plaguing the industry. The who’s who of the management industry promote one thing to their residents while doing the complete opposite.
I am just going to lay it all out the best I can without thousands of pages detailing each detail of the industry. At this point apartments and HOA communities are knowingly using towing companies that are going against the new tow laws. I closed my towing company because I could not find a legal way to impound under the new laws without the communities paying our company. They refuse to pay while other companies are willing to break the laws to continue towing on these communities.
The problem with private property impound towing companies from the inside. Having been part of a hit piece by Denver7 I felt it necessary to expose the industry for what it is and not the lies told by certain news organizations. I am not a felon and I run an honest business in a dishonest industry.
Having been in and around towing since 1973 I have seen many things. Private Property Impounds or PPI towing is a need for properties to maintain a quality community. Unfortunately, it has been plagued by many things that just won’t change.
The biggest issues facing the consumer are the very property managers and management companies they depend on to protect them from bad vendors. The managers and management companies need to control parking but have become used to long held industry practices that create major problems for ethical parking enforcement.
A multi-family community i.e. Apartments and Home Owners Associations depend on controlled parking to ensure all their residents can park without problems. Especially with the skyrocketing rental rates many people are now sharing units with limited parking.
The manager and management company have been led to believe that they are entitled to control and share the revenue of towing companies that perform vehicle impounds. Towing and low-cost security companies have been the traditional parking enforcement vendors. Whom often eagerly are willing to participate in a pay to play that is expected by the property managers and management companies. Mind you it is not all managers and management companies, but it is most of them including the most respected “customer service” focused management companies.
Most managers and management companies expect to be compensated for the “privilege” of towing and booting vehicles on their properties. They expect to be compensated by tow companies with free tows, free cars (from abandoned impounded vehicles), free vacations, free food, free givebacks, free space moves and sometimes even free parking lot striping. Security companies are expected to provide free patrols, free boot releases, free fire watch hours, and other free security work along with the expected swag.
This expectation is eagerly met by most of the towing and security companies believing they will make the expense back by towing or booting more vehicles. In the simplest of terms, a manager or management company expects the freebies and will protect the towing or security company from their residents to obtain those benefits.
On a daily basis property managers and management companies expect the towing or security company to release a vehicle for free if the person creates a big enough stink with management. If a person goes to corporate headquarters with their complaint it is automatically expected that the towing company or security company must release the vehicle for free. It does not matter what the circumstances are, all that matters is how much noise a person makes.
This creates the situation where the towing or security company makes up for the “free” tow/boot by towing and booting vehicles that should not have been towed or booted. All in order to make up for the “free” release that the manager or management company requested. The towing companies call these actions “raiding parties.” A raiding party is where many vehicles are towed or booted all at once to make up for the free releases.
We strongly feel this is a major problem for true parking enforcement which requires everyone to be treated equally and without bias. Our company policy is not to work for managers or management companies that expect special treatment. In our view it is unethical to reward one violator just because they scream and yell while another violator is penalized because they don’t say anything.
The majority of the time the violators that scream and yell parked right in front of the sign that told them not to park as they please. Our type of parking enforcement treats every violator the same except handicap violators that show they had a tag but failed to display it. All other violators are treated equally based solely on their parking violation.
Most security companies work directly with towing companies since some boots don’t release or vehicles are abandoned that need to be removed. The towing company usually pays the security company a portion of the tow to secure the towing contract. The most notorious impound property was the shopping complex at Colfax and Kalamath next to the Auraria Campus. The security company owned the towing company and paid the property management company a stated 30k a month for the contract. The property has now been torn down eliminating this issue.
That is only one of many such situations such as the Ogden Theater and Paramount venues that create problems for neighboring businesses. The Burger place next to the venues is owned by the family that owns several local towing companies throughout the state.
This burger joint uses a notorious parking lot operator on event nights to collect parking fees for half their lot and then have him leave, enticing others to park in the remaining open parking spaces. The tow company has spotters who would then watch as unsuspecting venue goers park like everyone else except they would be towed as soon as they walked away.
This is just two examples of what the industry refers to as “hitter lots” where tow trucks sit in the shadows waiting for the violator to walk away from the vehicle. They then swoop in to tow away the vehicle freeing up the spot for another unsuspecting person to park in their trap.
Any type of concert night or event night can be a tow company’s dream towing in 30 or more vehicles in just a few hours. Often, they have trucks designated for pulling vehicles to a central location where the vehicles would then be loaded onto rollback tow trucks that could tow two at a time. As the rollbacks are shuttling the vehicles to the yard the snatch trucks are towing new vehicles to the drop zone.
A property manager or management company can make more profit sharing with the tow company than they make doing their job. A property manager or management company is often not very well paid so towing kickbacks could be extremely rewarding. Creating a no-win situation for the consumer.
I naively felt that I could change this aspect of the industry when I first entered into the PPI part of towing back in 2010. I had started Parking Authority with the intention of doing a more customer service focused approach to towing impounds. An unethical partner did not have the same vision which led to us going our separate ways.
I then developed my No Tow Solution that was designed to provide needed parking enforcement without having to tow vehicles to a far off impound yard. Our business model was exactly everything that was opposite of what the towing industry was doing.
I was naïve enough to think that the issue was the towing company when the issue really is with the managers and management company that expects kickbacks. I felt and still feel that the properties should be paying the tow company/parking enforcement company for their services. This would take away the “get them” attitude which would be considerably better for the consumer.
We set up to charge for our services, we did not do “hitter lots,” our vehicles are highly marked/visible, our people wear hi-viz uniforms, we have a quality contract, we do not share revenue, we do not release vehicles for free and we developed our revolutionary remote release vehicle boot and boot return station to ensure compliance without the drastic measure of a tow impound.
We even have a Parking Liaison Program where residents of the community are notified by email, text and notice on the vehicle prior to any enforcement actions. The managers and management companies aren’t willing to pay for it. Even though many using a popular notorious towing companies permit program fee is the same as our service with permit program. They would rather get the revenue sharing and impound people they are supposed to protect.
Most property managers and property management companies were used to getting the freebies, revenue sharing, cars, free tows and all the other benefits. Simply put they were not interested in providing their residents and their guests with better customer service. Instead, they were willing to sacrifice their residents and visitors to unnecessary towing/booting to keep the revenue flowing.
The towing companies were also upset with my concept and immediately began lobbying the State and PUC to regulate booting. They got the task force to regulate booting with the exception of our boot due to its specific design. The Colorado Attorney General and the PUC rulemaking agreed our boot should not be regulated.
The towing industry had made the mistake of assuming my business model was the same as their towing model. They worked the rules to deal with their type of operation, even leading to the rebuke of the owner of a notorious towing company by the PUC Judge. The tow company owner had led the charge to regulate our company with the hope it would put us out of business.
This is the same company that started with the family-owned Burger Joint next to the Ogden and Paramount venues. A notorious driver helped the tow company owner set up and run the first company to take advantage of the Burger Joint parking lot.
This driver now owns a spin off company that practices the same business methods with both firmly believing that pay to play is acceptable. The notorious tow company owner had even advertised it on his parking permit website-that they provide revenue sharing. They have mastered the art of exploiting relationships to maximize the towing revenue.
They have created a negative environment for the consumer all in the name of revenue. The biggest management companies and most expensive apartments are a party to this. These two companies would account for the majority of what is wrong with the industry. They control most of the multi-family communities in the greater metro area.
Their way of doing business has created a negative environment for the consumer. A consumer that finds themselves complaining to the very managers and management companies that benefit from not helping them with their complaint. While claiming to provide a high level of customer service.
We have been fired from many communities because we would not do what the other companies are willing to do. We feel it is unethical for a manager or management company to benefit financially from any tow impound or boot revenue. In essence if a manager needs a car or money for a vacation, they allow for more tow impounds to be done so they can reap the benefit. Or other disgusting justifications.
We know for a fact that multi-family communities need parking enforcement otherwise the residents won’t be happy. People need to be able to park in their own community without having people in the parking spaces that should not be there. We have proven that with the right managers and management company we can create a proper parking environment without using any of the stated norms of the towing industry.
Property managers and management companies expect and have been reinforced in their expectations of getting compensated for the privilege of unethically impounding people’s vehicles. The only way to change the problem is to change the expectations of management. Sadly, the very companies that state they have no kickback policies expect and accept kickbacks daily.
To change the industry the managers and management companies should be penalized for any type of kickback. They have helped to create the situation where the consumer loses at every turn. Parking enforcement can be done ethically and honestly but it starts with the managers and management companies doing the right thing.
The Public Utilities Commission doesn’t have the ability to stop this type of problem. Many people mistakenly think that the PUC can do something about these practices. When in reality they are only able to penalize a tow company for minor rule infractions. They have no ability to address the real problem of kickbacks expected by property managers and property management companies.
Since the new towing laws have gone into effect the same notorious tow companies are doing exactly what they have been doing(see attachment). The new towing laws states they can’t patrol – yet they still patrol. The new towing laws state they can’t provide any financial benefits to the property, yet they are still releasing tows/boots for free at the managers request. They were specific sign rules that the companies have failed to follow towing thousands of vehicles illegally. Plus they should be refunded since the signs weren’t in compliance-per rule.
Having to deal with the lies of a news reporter while providing the only real ethical customer service focus service is frustrating. In reality it is part of our business and why we have so many systems in place to refute the lies violators will use to try to get out of their violation.
Here is my response to the news stories that was not factual in any degree yet I am still judged by it.
First Story Response:
Hello Jaclyn,
I appreciate you contacting Park It Right about this matter. First let me begin by stating we are not regulated by PUC and charge less than a tow impound costs. Booting is a courtesy over having the vehicle impounded by tow truck. This case is simple – the property has requested continuing patrols for license plate infractions. The vehicle was warned, the violator was given instructions on what to do, the instructions were not followed, and she was booted instead of impounded as a courtesy.
A courtesy we try to extend instead of the more costly impound tow all other companies use. The violator simply had to follow the instructions she was given on the 28th of December 5 days prior to being booted. Showing us the information after the fact of the enforcement does not abrogate the violation. The only reason for parking enforcement is because people don’t follow the rules. We are hired specifically to enforce the rules since people don’t follow them without enforcement.
It is a very simple thing-you live in a community of hundreds if not thousands. You are required to follow the rules that were put in place for the benefit of all, not a select few that are willing to break them. We find that about 10% of the population on a property will not follow the rules without enforcement actions. As in this case, simply following one of several options would have prevented this from occurring.
I have included our response to the management company and is similar to the response to the violator. I have also included all the email correspondence. I have also included the email from PUC clarifying that our boot and company is not regulated. The booting law was designed for commercial parking lots and not residential communities using remote release vehicle boots.
I invented this boot to provide enforcement without the severe penalty of a tow impound. The remote release allows the person to pay for their violation and be on their way in minutes. All of our properties have requested we enforce for license plates and the pandemic has not changed much of the process since the only difference is for in person registration.
We don’t enforce if a county is closed, none are presently closed. During this pandemic the properties have seen their residents take full advantage of parking as they please assuming that there is not going to be enforcement. When people live in a multi-family community, they have to be courteous to their neighbors by parking as the rules require.
These rules were put in place to provide the best living opportunity for their residents. If you are really interested in helping the consumer you need to focus on XXX Towing owned by X and his brother. They have built up a business that pays kickbacks to properties, revenue shares with property management companies and has set up numerous companies to hide how the businesses take advantage of the consumer.
All the companies owned by the notorious towing company are legally separated to specifically make people think they are separate companies when in fact they are not. So they sell parking permits through XX and share the revenue with the property. I believe it even mentions that on their website.
XX partners with Notorious Towing and the other companies to tow vehicles that don’t have a parking permit-their own companies. You will see a lot of complaints from people stating they had a permit and were still towed. Revenue is also shared from the tow impounds through massive involvement with the Apartment Association of Metro Denver. Having the towing company financially tied to the apartment industry and management companies leaves the consumer without recourse over tow impounds that are often not on the up and up.
Notorious Towing is known for what we call raiding parties on properties where they will tow 6 or more vehicles at a time. Most of our companies in the industry don’t do that because management gets upset because people will be in their offices yelling at them. When management is getting revenue, they aren’t going to complain about the number of tows or their validity.
Mr Notorious Towing owner with the help of the towing industry towing association TRPC worked to eliminate our company with these booting rules. We are a threat to the towing industry. Even though I have been in it since 1973.
I don’t believe a tow impound is the answer to all violations. I believe the remote release boot allows for a lessor penalty. Since we have provided this solution the towing industry has sued me and lost. Then the industry worked with PUC to attempt to eliminate our boot which the court found to be more beneficial to the consumer than a tow impound. Therefore specifically putting in language to ensure our company was not regulated.
Notorious Towing owner and his companies have set out to put us out of business since before we even had our first client 5 years ago. We are a problem because we provide a much better alternative. Of course, violators don’t like us regardless of what our intent was by booting instead of impounding the vehicle. The point is the real story is Notorious Towing Company and its Notorious owner.
Second Story Response:
The theatrical sensationalism shown in this hit piece of a story seems to reek of being personal to this reporter. She has no interest in the facts that even the most basic of research will find our company is not what this reporter is claiming. She can’t use any truth in her story it all has to be inuendo and lies to try to make a point that doesn’t exist. She even brings in my estranged son of 10 years to try to paint me as something I am not. Bringing in family to push hate is disgusting but typical of this day and age where lies become truth and facts mean nothing.
Such a sad statement of where my son is in his life to actually go on a news show to paint me as the bad guy. The kid had the keys to the kingdom but feels playing video games and chilling on the couch is a life I am supposed to pay for. I was brought up to work hard and tried to teach my kid the same thing, I failed miserably. I hope one day he gets it-everything he ever wanted is within reach if only he is willing to work for it.
In parking enforcement, we have to operate in a reality knowing full well we will have people falsely accuse us of wrongdoing. I started my business to fight against the traditional methods of enforcement by tow truck. I came up with my Patented Remote Release Vehicle Boot and Boot Return Station System to lessen the impact on the violators for minor infractions.
I felt there had to be a better way to provide parking enforcement than having a vehicle towed. The NO TOW SOLUTION has achieved exactly what I wanted when I developed it. It allows us to provide progressive enforcement that begins with signs, warning notices, booting and then towing of violator vehicles. No other company offers this type of service and focuses solely on impoundment of vehicles.
I upset the towing industry by coming up with my method of enforcement leading them to try to regulate my booting. The PUC held hearings and the Attorney General of Colorado felt my boot did not fall within the rules designed to regulate booting that leaves people stranded for hours.
We are only in business because properties need our services. Violators are not like regular people as they feel they are entitled to park as they please without concern for how it impacts others. By the time a property hires us they are at their wits end with violators. Signs don’t work, newsletters don’t work, and warning notices don’t work.
Sadly, the only thing to curb violators is to penalize them with a boot or tow. We are in parking enforcement because the PROPERTIES need us. They don’t hire a tow company or booting company because there are no issues.
No property wants to deal with the blow back of having their neighbors or guests booted or towed. They are left with no choice but to hire a company like ours to deal with the people that just won’t follow the rules and be courtesy to others living in the community.
Currently there are numerous companies doing illegal towing in spite of the new laws. PUC has not been effective in dealing with any companies that fail to follow the new laws. PUC is not like a police department where they will investigate one problem that will then lead them to look for other similar problems. PUC simply looks at one complaint at a time without concern for looking into other tows by the company.
As the news story full of false innuendos PUC had done their job on each of our complaints 15 complaints. They found no reason to look further with our company as they complaints weren’t factual.
I have laid out each complaint that has been filed against us in 2021 out of 1800 tows only 15 filed a complaint which is less than 1% and only one complaint was valid due to a rule change by PUC.
You will see that the complaints are from people having no courtesy for others by parking in the fire lane or taking up more than one space. Several are for expired plates that were previously warned (when warned they can set an appt with DMV, move vehicle off property or ask management for an extension-when they do nothing they get booted or towed.)
127665 Jan 22, 2021 Date of Incident 06/30/2020 12:00 AM (6 Months after the fact) Complaint – ATTAWAY that led to news story – PUC deemed we towed the vehicle properly judge showed bias resulting in numerous laws being broken by judge. Appeals court would not hear the case so it is now before the Colorado Supreme Court. Attaway has possession of her vehicle, and an estimated $15,000 in donations. The judicial system is broken when judges can break the law as written to gain advantage for some while taking it away from others.
128156 Apr 19, 2021 Date of Incident 04/11/2021 12:00 AM Complaint trailer was towed without warning. Property contract specifies any vehicle parked on the landscaping is to be impounded immediately. This trailer was parked on the side of a Townhouse approximately 30 feet from the driveway and clearly driven over and parked on landscaping. PUC found we did nothing wrong.
128175 Apr 19, 2021 Date of Incident 04/03/2021 12:00 AM Complaint car was towed for parking in two parking spots in a community with limited parking spaces. The property initiated the contract with double parking as an immediate impound due to limited parking spaces. PUC found we did nothing wrong.
128225 Apr 26, 2021 Date of Incident 04/25/2021 02:18 AM Complaint car was towed for expired plates previously warned. This property sends out monthly reminders, newsletters and holds meetings to ensure everyone is aware of the property rules. PUC found did nothing wrong.
128323 May 6, 2021 Date of Incident 04/16/2021 12:00 AM Complaint vehicle towed for no license plates previously warned. PUC had just adopted new rules Feb. 2021 that changed the wording on our property signs, the signs must be 3 feet off the ground (they were 2ft 5in off the ground) and we failed to release all of the property (old rule was just baby items, medical items and other specific items-this vehicle was packed with stuff which would have required the person entering our storage yard which is extremely dangerous for our staff) (we now tow the vehicle into our release pen for all items to be removed).
We were in violation of those three rules resulting in the release of the vehicle that had just become effective when this situation occurred. We were in the wrong and PUC requested we release the vehicle at no charge-We were not fined as it was our first offense.
128358 May 13, 2021 Date of incident 04/03/2021 02:55 AM Complaint we are a predatory towing company included Channel 7 News story. The car was towed for parking in two parking spots in a community with limited parking spaces. The property initiated the contract with double parking as an immediate impound due to limited parking spaces.
128366 May 15, 2021 Date of Incident 05/07/2021 02:42 PM Complaint was charged too much PUC found to have been charged correctly.
128335 May 14, 2021 Duplicate Complaint to 128323
128416 May 19, 2021 Date of Incident 05/13/2021 02:06 AM Complaint Fire Lane was clearly marked. Signs clearly posted indicating it is a fire lane. PUC found we did nothing wrong.
128485 May 28, 2021 Date of Incident 05/28/2021 12:00 AM Complaint no signs stating no trailers. This was a written manager of the property request to impound the trailer immediately. PUC found we did nothing wrong.
128519 June 3, 2021 Date of Incident 06/02/2021 08:16 PM Complaint for being towed from in front of their townhome. Clearly marked as a fire lane with large street signs stating no parking on street. PUC found we did nothing wrong.
128521 June 3, 2021 Date of Incident 05/25/2021 12:00 AM Complaint car towed day father died. We are unaware of any special circumstances when we warn a vehicle for expired plates and the vehicle is found to remain in violation resulting in a tow. PUC found we did nothing wrong.
128707 June 21, 2021 Date of Incident 06/19/2021 01:00 AM Complaint was not blocking anyone parking in the fire lane. PUC found we did nothing wrong.
129100 Aug 9, 2021 Date of Incident 06/27/2021 03:45 AM Complaint car was towed against HOA rules. Contract and authority were valid. PUC found we did nothing wrong.
129192 Aug 19, 2021 Date of Incident 08/13/2021 10:30 PM Complaint car was towed from an unmarked fire lane. Property has fire lane signage and a clearly posted sign that all streets are fire lanes. PUC found we did nothing wrong.
129412 Sept 21, 2021 Date of Incident 08/04/2021 03:55 AM Complaint was car was towed “justifiably” but that they couldn’t afford the tow bill. Car was towed for expired plates previously warned. PUC found we did nothing wrong.
129602 Oct 25, 2021 Date of Incident 10/23/2021 08:44 PM Complaint that she was towed even though she had permission to park. She did have permission to park in one parking space and she chose to park in two parking spaces. This property has very limited parking. PUC found we did nothing wrong.
Typical press at this point in society pushing lies to attempt to ruin someone they don’t agree with. I am sure I hurt her feelings by calling her a Junior High Reporter which she just proved out with this hit piece. Not one ounce of truth in the story yet in her mind she will stand behind it. A true example of our educational system that teaches people that whatever they say is true in spite of the facts proving otherwise. May this reporter be judged as she judges others.
In response to a news story that ran last year we are putting out this statement.
When I started my business, it was with the intent to do things differently. Unfortunately, we still get painted with a broad brush of an ugly industry. It was that broad brush that led to a breathless news story about how we illegally towed an innocent person’s vehicle causing them all types of harm.
I knew we would face untold attacks so we built our systems to ensure we could protect ourselves against people lying about their situation that led to a boot or tow. In spite of overwhelming facts on our side a biased judge (no one likes the parking people) rules against those facts leading to a faulty judgement we are on appeal.
The basis was whether we knew the difference between a flat tire and an inoperable vehicle. The judge said it was a flat tire, we said it was inoperable due to an accident. Before the last news story Reds Towing picked up the vehicle from our impound yard and took it directly to an auto repair shop. The reporter Jaclyn Allen was present when the repair shop pointed out the damage from an auto accident.
Jaclyn Allen went ahead with her breathless reporting of how bad a company we were even though she was fully aware of us being right-the vehicle was inoperable needing over $1,000 in repairs (steering knuckle, lower control arm, and alignment.
Point is the News Story was a LIE and the Public Utilities Commission just confirmed it. We are a professional company providing a difficult service to benefit the majority of people on the property. Unfortunately, news reporters like to hype the wrong narrative as the violators abuse the majority of residents on the property with their actions otherwise why would a company like ours be necessary?
Seeger – DORA,
Stephen @ stephen.seeger@state.co.us.gov;
May 12, 2021, 4:25 PM (8 days ago)
to me
Hello Joel:
I am writing to advise you that my investigation into the booting/tow of Dene Attaway’s vehicle has been concluded and no violations of PUC rules were found. While a court decision apparently found that you should have treated the circumstances found at the scene as simply a flat tire, that came after the fact. Your company had a comprehensive booting/towing agreement in place with the XX Condos and the provisions to be enforced were well enumerated.
Your company decided to handle the matter as an inoperable vehicle based largely on the semi-detached condition of the right front tire from the rim. The PUC’s only concerns in that regard were whether that assessment would seem reasonable and whether the actions you took were consistent with your agreement with the property. I found that your position seemed reasonable, and since the specified remedy for an inoperable vehicle was to take immediate action, you followed the terms of the agreement.
Thank you for your cooperation.
Steve
Regardless of the facts people attempt to paint us with the same brush as the rest of the industry. When in provable fact we are nothing like any other company in the industry. We even have a Parking Liaison Program that provides a customer service focused approach. Unfortunately, many communities don’t feel it is worth the expense and want the violators to pay.
Parking enforcement as Park It Right does it reduces more than just violators. Considering the fact that violators amount to less than 10% of the people on the property. These people are usually visitors to the community, but some are just bad tenants. They infringe upon others ability to enjoy the community with their bad behavior.
Most often violators are problem people to others in the community in other areas besides parking. We have found that people like this move out of the communities we enforce rules upon. We believe this is due to the fact that we catch them parking in violation driving them to go to a community without enforcement. Those communities attract those type of renters/owners.
Our program especially our Parking Liaison Program ensures that the violators don’t affect the others in the community. We discourage bad parking just with our visible patrols. A community is always encouraged to provide our Parking Liaison Program for true customer service to their community. Unfortunately, most communities want our service paid for by the violators.
Joel Perri
President
Office: 855-727-5487
joel@ParkItRight.net
www.ParkItRight.net
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
Here we go again
Brian DeBauche
Law Firm of Brian DeBauche, LLC
401 Kalamath St.
Denver CO 80204-5019
p:(303) 571-5023
f: (303) 571-5043
briandebauche@denverlawshark.com
| Joel Perri <joel@parkitright.net> | Wed, Jan 13, 2021, 8:06 AM | ||
| to debauchelaw | |||
Yes they trashed us even after showing them the facts and they lied. Is it worth suing the reporter for defamation? Just tired of the lies even bitching Kim Weber had to talk shit on their FB page. Just sad our society rewards the liars and cheats while penalizing the good people.
| Joel Perri <joel@parkitright.net> | Wed, Jan 13, 2021, 8:08 AM | ||
| to Brian | |||
We had one person threatened to burn down her place yesterday due to that new story
| DeBauche, Brian <briandebauche@denverlawshark.com> | Wed, Jan 13, 2021, 8:14 AM | ||
| to me | |||
The business is a public figure, for defamation purposes, so you have to prove malice not just journalistic sloppiness. I wouldn’t give the defamation case a high probability of success. You can demand retractions or corrections, or you can publish your own response to the article.
| Joel Perri <joel@parkitright.net> | Wed, Jan 13, 2021, 8:19 AM | ||
| to Brian | |||
The wife wanted me to ask I just figure it’s part of this business, sadly :)
| DeBauche, Brian <briandebauche@denverlawshark.com> | Wed, Jan 13, 2021, 9:10 AM | ||
| to me | |||
We can defend the new complaints piecemeal, or just meet with PUC and deal with all of this up front. Publicity is almost never a good thing. I am thinking this through, but as a regulated entity you know how quickly the tides can change. What do you think about meeting with PUC right up front?
| Joel Perri <joel@parkitright.net> | Wed, Jan 13, 2021, 10:57 AM | ||
| to Brian | |||
Hello Brian,
As far as in talking to them about license plates or ? We have answered the complaint and they normally don’t do anything beyond that.
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
| DeBauche, Brian <briandebauche@denverlawshark.com> | Wed, Jan 13, 2021, 11:00 AM | ||
| to me | |||
The Post article provides contact info for PUC and suggests people file complaints; so I think the current one is a symptom, not the primary problem. I think you are in for a rough few months if this keeps up.
| Joel Perri <joel@parkitright.net> | Wed, Jan 13, 2021, 4:10 PM | ||
| to Brian | |||
Sadly with this Covid the hate has dramatically increased yet the properties want enforcement also because of Covid as people are using it for an excuse to park as they please. I am working on getting our parking permit program ready to market and sell my boots so I can get out of enforcement. I would say 90% of what we do is CYA so we can fight the lies we deal with daily. This is really just too much hate for me and its wearing me out.
Joel Perri
President
| Allen, Jaclyn <Jaclyn.Allen@thedenverchannel.com> | Jan 6, 2021, 8:50 AM | ||
| to me | |||
Hi Joe,
I am a reporter with Denver7 working on a story on Wednesday about towing and booting from Condo parking lots during a pandemic, especially for expired registration. We are also looking into allegations of overcharging.
I just heard from Niki Cousins who said she contacted Park it Right to make sure they knew her tags were on the way, but her car was still booted and she was threatened with criminal charges in an email. Additionally, she was charged $195 for the boot to be removed when the maximum rate set by the PUC is $160. She was also charged a $165 deposit that is being held for 7-10 business days after your company picks up the boot.
Why is this charge over the maximum rate set by the PUC?
We would like to request an interview to discuss these charges Wednesday afternoon. We are available to do an interview in person or via zoom.
Please call me at 720-785-3682.
| Jaclyn Allen Weekend Anchor, Contact Denver7 Reporter O: 303.832.0615 C: 720.785.3682 E: Jaclyn.Allen@TheDenverChannel.com |
Scripps Media, Inc., certifies that its advertising sales agreements do not discriminate on the basis of race or ethnicity. All advertising sales agreements contain nondiscrimination clauses.
| Joel Perri <joel@parkitright.net> | Jan 6, 2021, 10:08 AM | ||
| to Jaclyn, bcc: Property | |||
Hello Jaclyn,
I appreciate you contacting Park It Right about this matter. First let me begin by stating we are not regulated by PUC and charge less than a tow impound costs. Booting is a courtesy over having the vehicle impounded by tow truck. This case is simple – the property has requested continuing patrols for license plate infractions. The vehicle was warned, the violator was given instructions on what to do, the instructions were not followed and she was booted instead of impounded as a courtesy. A courtesy we try to extend instead of the more costly impound tow all other companies use.
The violator simply had to follow the instructions she was given on the 28th of December 5 days prior to being booted. Showing us the information after the fact of the enforcement does not abrogate the violation. The only reason for parking enforcement is because people don’t follow the rules. We are hired specifically to enforce the rules since people don’t follow them without enforcement. It is a very simple thing-you live in a community of hundreds if not thousands. You are required to follow the rules that were put in place for the benefit of all, not a select few that are willing to break them. We find that about 10% of the population on a property will not follow the rules without enforcement actions. As in this case, simply following one of several options would have prevented this from occurring.
I have included our response to the management company and is similar to the response to the violator. I have also included all the email correspondence. I have also included the email from PUC clarifying that our boot and company is not regulated. The booting law was designed for commercial parking lots and not residential communities using remote release vehicle boots. I invented this boot to provide enforcement without the severe penalty of a tow impound. The remote release allows the person to pay for their violation and be on their way in minutes.
All of our properties have requested we enforce for license plates and the pandemic has not changed much of the process since the only difference is for in person registration. We don’t enforce if a county is closed, none are presently closed. During this pandemic the properties have seen their residents take full advantage of parking as they please assuming that there is not going to be enforcement. When people live in a multi-family community they have to be courteous to their neighbors by parking as the rules require. These rules were put in place to provide the best living opportunity for their residents.
If you are really interested in helping the consumer you need to focus on Wyatts Towing owned by Troy Porras and his brother Tony. They have built up a business that pays kickbacks to properties, revenue shares with property management companies and has set up numerous companies to hide how the businesses take advantage of the consumer.
You see Wyatts, Lone Star, Boulder Valley Towing, Klaus, ParkM and the other companies are separated to specifically make people think they are separate companies when in fact they are not. So they sell parking permits through ParkM and share the revenue with the property. I believe it even mentions that on their website. ParkM partners with Wyatts and the other companies to tow vehicles that don’t have a parking permit-their own companies. You will see a lot of complaints from people stating they had a permit and were still towed.
Revenue is also shared from the tow impounds through massive involvement with the Apartment Association of Metro Denver. Having the towing company financially tied to the apartment industry and management companies leaves the consumer without recourse over tow impounds that are often not on the up and up. Wyatts is known for what we call raiding parties on properties where they will tow 6 or more vehicles at a time. Most of our companies in the industry don’t do that because management gets upset because people will be in their offices yelling at them. When management is getting revenue they aren’t going to complain about the number of tows or their validity.
Troy Porras with the help of the towing industry towing association TRPC worked to eliminate our company with these booting rules. We are a threat to the towing industry even though I have been in it since 1973. I don’t believe a tow impound is the answer to all violations. I believe the remote release boot allows for a lessor penalty. Since we have provided this the towing industry has sued me and lost. Then the industry worked with PUC to attempt to eliminate our boot which the court found to be more beneficial to the consumer than a tow impound. Therefore specifically putting in language to ensure our company was not regulated.
Troy Porras and his companies have set out to put us out of business since before we even had our first client 5 years ago. We are a problem because we provide a much better alternative. Of course violators don’t like us regardless of what our intent was by booting instead of impounding the vehicle. The point is the real story is Wyatts and Troy Porras.
Joel Perri
| Estrada – DORA, Jay | Wed, Dec 9, 2020, 1:57 PM | ||
| to Doug, Pam, Heather, Lloyd, me | |||
Vehicle Boot Demonstration.mp4
Joel,
After viewing the video you submitted to me, and the clarification that has been rendered to us, it’s clear that your device cannot be considered a “wheel immobilization device”. Keep in mind though that this could be an issue for future rule-making. If you have any further questions, please let me know.
On Wed, Dec 2, 2020 at 12:01 PM Joel Perri <joel@parkitright.net> wrote:
Jay L Estrada
Criminal Investigator
P: 303-894-2689 | F: 303-894-2532 | C: 720-614-4000
1560 Broadway, Suite 250, Denver, CO 80202
jayl.estrada@state.co.us | www.colorado.gov/dora
Liana,
We did receive this message from Niki Cousins and it was responded to on 12/28/20 at 7:08 PM, clearly informing her to display or provide documentation showing the intent to correct the violation. We received no further correspondence regarding this matter and the vehicle was not displaying any documentation whatsoever when it was observed in violation. Our patrol can only identify if the vehicle is in the process of correcting the violation by either the clearly displayed official documentation in the vehicle or by management extending the warning/restricting the vehicle from enforcement because they have received proof of intent.
We receive hundreds of emails a day. We are transparent in how the warned vehicle operator can comply and avoid enforcement. We do not accept word of mouth as intent to correct the violation. We must be provided the official documentation or it must be clearly displayed in the vehicle to prove intent. That is the only way we can extend a warning and exempt the vehicle from the pre-established parking rules. Everyone is required to provide or display the same official documentation to prove intent to comply with the parking rules.
Furthermore, the original inquiry sent by Niki on 12/28 did not include a picture of valid registration as can be seen in the attached PDF download of the complete email, nor did she provide it upon request. Today is the first time that this information has been offered to us and it will not abrogate the violation as she was informed of how to show intent and comply on 12/28.
However, once the boot is released, we will accept this documentation as intent and restrict the vehicle from enforcement to coincide with the 15 days that the DMV allots for the tags to arrive in the mail. The dated document in the picture shows 12/23. After the boot has been paid and released then the vehicle will be restricted through 1/13/21 to allow time for the plates to arrive in the mail. This excludes holidays and Sundays.
Unfortunately, Niki did not provide or display the necessary documentation to show compliance.
The vehicle was observed in violation and booted correctly by our patrol.
Re: Topaz at Indian Creek
Inbox
| Property Managers | Mon, Jan 4, 2:03 PM (2 days ago) | ||
| to Liana, Adriana, bcc: me | |||
Liana,
We did receive this message from Niki Cousins and it was responded to on 12/28/20 at 7:08 PM, clearly informing her to display or provide documentation showing the intent to correct the violation. We received no further correspondence regarding this matter and the vehicle was not displaying any documentation whatsoever when it was observed in violation. Our patrol can only identify if the vehicle is in the process of correcting the violation by either the clearly displayed official documentation in the vehicle or by management extending the warning/restricting the vehicle from enforcement because they have received proof of intent.
We receive hundreds of emails a day. We are transparent in how the warned vehicle operator can comply and avoid enforcement. We do not accept word of mouth as intent to correct the violation. We must be provided the official documentation or it must be clearly displayed in the vehicle to prove intent. That is the only way we can extend a warning and exempt the vehicle from the pre-established parking rules. Everyone is required to provide or display the same official documentation to prove intent to comply with the parking rules.
Furthermore, the original inquiry sent by Niki on 12/28 did not include a picture of valid registration as can be seen in the attached PDF download of the complete email, nor did she provide it upon request. Today is the first time that this information has been offered to us and it will not abrogate the violation as she was informed of how to show intent and comply on 12/28.
However, once the boot is released, we will accept this documentation as intent and restrict the vehicle from enforcement to coincide with the 15 days that the DMV allots for the tags to arrive in the mail. The dated document in the picture shows 12/23. After the boot has been paid and released then the vehicle will be restricted through 1/13/21 to allow time for the plates to arrive in the mail. This excludes holidays and Sundays.
Unfortunately, Niki did not provide or display the necessary documentation to show compliance.
The vehicle was observed in violation and booted correctly by our patrol.
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
On Mon, Jan 4, 2021 at 1:14 PM Liana Way <Liana@westwindmanagement.com> wrote:
Please see the email attached that was sent to your office on Dec 28th from the owner regarding their tags when they were sent the warning. They were still booted, yet they advised the temp tags were purchased and would be mailed.
Please advise.
Thank you,
Liana Way
Administrative Specialist
Westwind Management Group, LLC
27 Inverness Drive East
Englewood, CO 80112
303.369.1800 (x144) Phone
720.509.6071 Fax
Re: Boot topaz at Indian creek
Inbox
| Property Managers | Jan 4, 2021, 1:30 PM (2 days ago) | ||
| to Niki, bcc: me | |||
Niki,
We have provided you the dated response. We did our due diligence and were transparent in informing of you how to comply.
Providing valid registration does not exempt you from or abrogate the violation as the rule is that the vehicle is not allowed to display expired license plates while parked on the property.
The vehicle has been booted correctly and will not be released without payment in full.
This concludes this inquiry.
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, includng any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
On Mon, Jan 4, 2021 at 12:48 PM Niki Cousins <niki.cousins@gmail.com> wrote:
Hello,
I wanted to include a photo of the registration as well so you can see it was resolved before the warning was issued. I still cannot find your response to my initial email.
Niki Cousins
720-280-5419
On Jan 4, 2021, at 11:32 AM, Niki Cousins <niki.cousins@gmail.com> wrote:
Hi there,
Thank you for your quick response. I never received an email back after I had sent mine. I have searched through all my email inboxes. I would have definitely complied with what was asked of me had I received it. That is why I initially sent the email immediately when we received the warning. I was trying to inform you all that we had registered the car and the license plates were coming in the mail. I comply with all parking rules of our complex. We received the license plates this morning actually. I’m really sorry!
We can’t afford to pay this fine after just registering the new car. Please help.
Niki Cousins
720-280-5419
On Jan 4, 2021, at 11:19 AM, Property Managers <propertymanagers@parkitright.net> wrote:
Niki,
During a random patrol on 12/28/20, your Mazda CX9 (CO)2537484 was observed and documented parked in violation of Expired License Plates and was warned to correct the violation within 72 hours.
During a random patrol on 1/3/21, your Mazda CX9 (CO)2537484 was again observed and documented parked in violation of Expired License Plates Previously Warned and was subsequently immobilized per the pre-established parking rules of Topaz at Indian Creek which we are contracted to enforce on their private property.
It is the responsibility of the owner/resident/guest to know and comply with the pre-established parking rules of Topaz at Indian Creek. Your email inquiry was responded to on 12/28/20 at 7:08 PM, informing you how to show intent of correcting the violation. You did not display or provide any official documentation showing any intent of correcting the violation as instructed.
We are a professional parking enforcement company that observes the violation without bias. We take date/time/GPS-stamped pictures at the time of the observed violation. Displaying expired license plates while parked on Topaz at Indian Creek property is not allowed.
If you had corrected the violation within the time frame allotted then the vehicle would not have been booted.
If you had parked the vehicle off of the property until you could comply with the parking rules then the vehicle would not have been booted.
The vehicle has been booted correctly and in accordance with the parking rules of Topaz at Indian Creek.
The boot will not be released without payment in full.
Once you have confirmation of payment and are by the vehicle call, (855)727-5487 #1 for Remote Release instructions.
Once we have retrieved the boot and lock, and assessed it for any sticker vandalism or damage, the deposit refund will be processed within 7-14 business days, excluding weekends and holidays. Please refer to your invoice to be fully informed.
Be Advised: The boot is a courtesy and the vehicle can be towed at any time at the owner’s expense and without further notice. Any damage done to the property of Park It Right will result in Criminal Mischief charges being pressed against you.
Thank you for your inquiry.
<image.png>
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
On Mon, Jan 4, 2021 at 10:57 AM Niki Cousins <niki.cousins@gmail.com> wrote:
Hi there,
We got a boot on our car because our temporary plates expired. We ordered our license plates but because of delays they haven’t come yet. We were informed that police are not giving tickets for expired temporary plates. I sent an email the day we got the warning informing you all of this. I need to see what we can do to get this resolved ASAP.
Thank you,
Niki
Niki Cousins
720-280-5419
niki.cousins@gmail.com
www.nikicousins.com
<cousins.pdf>
Parking Violation Topaz at Indian Creek
Inbox
| Niki Cousins <niki.cousins@gmail.com> | Mon, Dec 28, 2020, 5:44 PM (9 days ago) | ||
| to info | |||
Hi!
We got a parking violation this morning at 1885 S Quebec Way, Denver,
CO 80231. We have temporary tags on our new car that expired
12/23/2020. We have purchased the new tags, but because of covid they
are taking 7-10 days to mail. It is tag 2537484 Mazda CX-9.
I just want to make sure we don’t get a boot or towed.
Thanks!!
Niki Cousins
niki.cousins@gmail.com
(720) 280-5419
www.nikicousins.com
| Property Managers | Mon, Dec 28, 2020, 7:09 PM (9 days ago) | ||
| to Niki, bcc: me | |||
Niki,
If you cannot correct the violation within the timeframe allotted then you can either clearly display the valid registration confirmation receipt, completely unobstructed for the patrol to view on the dashboard or provide a copy of a DMV appointment confirmation receipt showing the date/time of appointment to show intent to comply with the parking rules.
If you are unable to provide any intent, display a valid registration receipt, or correct the violation then you are encouraged to park the vehicle off of the property. That is the only way to ensure that your vehicle is safe from enforcement.
Thank you for your inquiry.
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
10 Attachments • Scanned by Gmail
| Joel Perri <joel@parkitright.net> | Jan 6, 2021, 10:09 AM | ||
| to Jaclyn, bcc: Property | |||
Hello Jaclyn
I just sent you an email response but it stated you might need access to a file let me know which file it is not letting you open and I will forward it to you.
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
| Allen, Jaclyn | Jan 6, 2021, 10:26 AM | |
| Joe, Thank you for your response! I would like to talk to you more about this and do an interview today. Would you be willing? I am especially interested in wha | ||
| Joel Perri | Jan 13, 2021, 8:13 AM | |
| ———- Forwarded message ——— From: Allen, Jaclyn <Jaclyn.Allen@thedenverchannel.com> Date: Wed, Jan 6, 2021, 10:26 AM Subject: RE: Denver7 Inquiry To: | ||
| Joel Perri <joel@parkitright.net> | May 20, 2021, 8:35 AM | ||
| to Jaclyn, bcc: Property | |||
Hello Jaclyn
I noticed you have done nothing with the information you were given about real problems in the industry. So do you ever run a follow up that isn’t in your favor? I was told by the owner of the repair shop that you were fully aware that the vehicle was inoperable prior to your last report yet you ran it anyway. Why is the story of a liar lying more valuable than a story about how violators adversely affect others? If you did any type of research on Dene Attaway you would find that she played you all for money and reward. People paying her rent, buying her food and fixing her car. I would venture to guess she profited over 15k in the long run. All based on a lie, a LIE!
You helped push the narrative of the big mean people stealing her car without any regard to the truth. You didn’t want to accept the truth because you felt it wasn’t sensational enough? That is a warped sense of reality that you feel spinning a lie is more valuable than the truth. The truth in this situation is that I truly understand who the violator is and developed a parking enforcement company to deal with them.
Knowing a violator will lie and manipulate we have to record every phone call, take time/date/gps pictures of violation, have a solid contract that spells out enforcement in more detail than any other company and we invented a Remote Release Vehicle Boot and Boot Return Station to penalize but not be overly burdensome. We use a warning card instead of the dreaded tow sticker that never comes off. We truly developed a company to provide customer service based enforcement. What that means is we deal with violators just as violators without any history or understanding of who they are. Everyone needs to be treated equally.
By the time a property hires a company like our they are over the violators constantly violating the parking rules. If the violators would simply follow the rules there would not be a need for companies like ours. I still wanted a company that was different from the towing industry so I use high visibility vehicles, uniforms, boots and boot return stations. I developed a customer service based parking permit program that reduces violators. My whole business is designed to treat people equally and fairly while providing the best environment for the majority.
Instead of pointing out what a good company we are you went with the lie/stereo type without a second thought. You were out to get the mean bad tow company when in fact the real story should have been how violators negatively impact the lives of a majority of people without concern. You should have pointed out the benefits of our company in dealing with the small minority of people that feel entitled to infringe on others.
Instead you rewarded the very behaviour that is plaguing our society where good people are punished and bad people are rewarded. Rewarded for lying, cheating and basically stealing from others. What a sad statement.
| Seeger – DORA, Stephen <stephen.seeger@state.co.us> | May 12, 2021, 4:25 PM (8 days ago) | ||
| to me | |||
Hello Joel:
I am writing to advise you that my investigation into the booting/tow of Dene Attaway’s vehicle has been concluded and no violations of PUC rules were found.
While a court decision apparently found that you should have treated the circumstances found at the scene as simply a flat tire, that came after the fact. Your company had a comprehensive booting/towing agreement in place with the Pebble Creek Condos and the provisions to be enforced were well enumerated. Your company decided to handle the matter as an inoperable vehicle based largely on the semi-detached condition of the right front tire from the rim. The PUC’s only concerns in that regard were whether that assessment would seem reasonable and whether the actions you took were consistent with your agreement with the property. I found that your position seemed reasonable, and since the specified remedy for an inoperable vehicle was to take immediate action, you followed the terms of the agreement.
Thank you for your cooperation.
Steve
Stephen L. Seeger, Criminal Investigator
Colorado Public Utilities Commission
Transportation, Investigations & Compliance
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
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One attachment • Scanned by Gmail
News Story
| Joel Perri <joel@parkitright.net> | Thu, Jan 14, 2021, 8:16 AM | ||
| to Jay, Property | |||
Good Morning Jay,
I know Channel 7 did a news story that created a lot of attention so I am going to send you the information like if there was a complaint so you have our side of the story.
Noah will be sending that to you later this morning. As far as our prices they are $175.00 not $195.00 as it has been for several years. We are refunding the $20.00 and have made sure that is not going to happen again.
Have a great day.
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
| Property Managers <propertymanagers@parkitright.net> | Thu, Jan 14, 2021, 9:18 AM | ||
| to Jay, me | |||
Hello Jay
Please see the below response and attached files per our previous correspondence
Park It Right~Towing Done Right is a professional parking enforcement company contracted to enforce the pre-establish parking rules of the private property known as Topaz at Indian Creek, signs are posted at each entrance indicating unauthorized vehicles on private property are subject to Boot/Tow at the owner’s expense. It is the responsibility of the Owner/Resident/Guest to know and comply with the pre-established parking rules of the property.
-On Mon, Dec 28, 2020, @ 2:53 AM, During a random patrol the vehicle a Mazda CX-9 (CO) 2537484 was observed and documented in violation, Expired License Plates, and was warned to correct the violation with 72 Hours. The vehicle was warned in accordance with the pre-established parking rules of Topaz at Indian Creek which we are contracted to enforce.
-On Sun, Jan 3, 2021, @ 11:35 PM During a random patrol, the vehicle a, Mazda CX-9 (CO) 2537484 was observed and documented in violation, Expired License Plates, had been previously warned, and was subsequently immobilized per the pre-established parking rules of Topaz at Indian Creek which we are contracted to enforce.
-On Jan 4, 2021, @ 10:45 AM Claimed owner Niki Cousins contact the release line, was advised of the violation, Remote R lease fee, and was invoiced for Remote Release.
-On Jan 4, 2021, @ 04:45 PM The claimed vehicle owner was provided the Remote Release instructions and the vehicle was released without incident.
– We have included additional documentation to include email correspondence with the claimed owner of the vehicle.
*Per our previous correspondence a $20 refund was issued to correct the error in Remote Release violation fees (Receipt Attached)*
-Upon the safe return of the Vehicle immobilization device the $165 Deposit refund was processed back to the owner within the terms of the Remote Release Invoice (Receipt Attached).
Vehicle
Mazda CX-9 (CO) 2537484
Owner
Niki Cousins
1885 S Quebec H17
Denver, CO 80219
Office Phone: 7202805419
niki.cousins@gmail.com
Payer
Niki Cousins
Visa-Ending 6688
Attached files:
Violation Photos at the time of the Warning
Violation Photos at the time of the Violation
Remote Release Paid Invoice
Refund Receipt
Contract Agreement and Attachments
Email Correspondance
If you require anything further please let us know.
Respectfully,
Noah
Office: 855-727-5487 800-TOW-4805
propertymanagers@ParkItRight.net info@towingdoneright.com
www.ParkItRight.net www.TowingDoneRight.com
Parking Management Services
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19 Attachments • Scanned by Gmail
| Joel Perri <joel@parkitright.net> | Thu, Jan 14, 2021, 9:37 AM | ||
| to Property | |||
You ROCK thank you
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
***Confidentiality Notice: This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited.***
| Joel Perri <joel@parkitright.net> | Thu, Jan 14, 2021, 9:48 AM | ||
| to Jay, Property | |||
Hello Jay,
We value having a good relationship with the PUC just as a matter of business principal. I came up with Park It Right to reduce the pain to the consumer. We even have developed a program “Parking Liaison” that would change the industry. Sadly we haven’t gotten one property to consider it. I believe in this day especially with Covid our Parking Liaison program would be the perfect solution. Basically the industry has spoiled the apartment complexes by pay to play so why do something that pays the parking monitors without having to GET someone.
Our program basically would have all cars registered through our online parking permit program. If they are found in violation they would be contacted by email/text and if they did not respond then an enforcement action would be taken. When the valued resident finds out about the enforcement action a courtesy release would be provided. This would be accomplished since our revenue would be generated via parking permit fees.
We are making a strong push to get apartment communities to consider a different option that still provides needed enforcement but changes the revenue point. Our parking permit program allows for visitors to scan a QR code to register/pay (if the property determines to charge) 24/7. The plate is then read by patrol ensuring the resident or guest is registered.
Have a great day and if you need any information on any enforcement I don’t mind providing it. We will continue to do our best to run a professional parking enforcement company providing an alternative to the traditional companies.
Respectfully
Joel Perri
President
Office: 855-727-5487 800-TOW-4805
joel@ParkItRight.net joel@TowingDoneRight.com
www.ParkItRight.net www.TowingDoneRight.com
